Frequently Asked Questions

📚 Frequently Asked Questions (FAQ)
How long does shipping take?
Orders are processed within 24–48 hours. Delivery usually takes 7–15 business days, depending on your location. You will receive a tracking number once your order is shipped.

Is shipping free?
Yes, we offer free shipping to most Tier 1 countries, including the United States, Canada, and many others.

Can I track my order?
Absolutely. Once your order is dispatched, you will receive an email with a tracking link so you can follow your package.

What happens if my item is lost or damaged?
If your item is lost or arrives damaged, we will either resend it or issue a refund — depending on your preference. Please contact us as soon as possible if this happens.

Can I return my product if I change my mind?
We only accept returns for defective, damaged, or incorrect items within 30 days of delivery. Please note we do not offer returns for change of mind.

Is there a warranty?
We offer a basic quality warranty. If your product has a clear defect, contact us and we will assist you.

Do you guarantee pain relief?
No. While many customers report feeling relief and improved comfort, results can vary from person to person. We cannot guarantee specific outcomes.

How can I contact you?
You can reach us at support@harmoniawellness.store.
If we are unable to answer your call at +420 910 452 718, please email us for a faster response.

🛒 Quick Tips
Double-check your shipping address before confirming the order.

If your package seems delayed, feel free to contact us — sometimes shipping carriers need extra time.

🎯 Summary:
Free Shipping

Tracking provided

Support for lost/damaged items

No fake promises — just honest comfort